Name:  

Company:  

Phone Number:  

Address:  

Postal Code:  

1) How did you hear about us?

Referral
Location
Previous Customer
Advertising
Other

2) How would you rate your experience at the store?

•    I did not feel rushed and was provided the attention needed
  Yes
  No

•    The staff were knowledgeable and caring
  Yes
  No

•    The staff provided me with a clear understanding of the products I selected
  Yes
  No

•    The environment was accommodating and relaxed
  Yes
  No

•    McNamara Flooring Studio was able to meet my needs
  Yes
  No

3) How would you rate the installation?

•    The installer(s) cleaned up after themselves
  Yes
  No

•    The installer(s) were friendly
  Yes
  No

•    The installer(s) were respectful of my home
  Yes
  No

4) Please answer the following questions on warranty:

•    I understand the warranty package
  Yes
  No

•    I was comfortable asking questions about the warranty
  Yes
  No

•    I am satisfied with the warranties offered
  Yes
  No

5) Overall:

•    I am impressed with McNamara Flooring Studio
  Yes
  No

•    I will return to McNamara Flooring Studio for future floor covering and/or window covering needs
  Yes
  No

•    I would refer McNamara Flooring Studio to my family and friends
  Yes
  No

6) My age is:

Under 25
26-30
31-50
51-65
65+

7) Approximate spent:

Under $500
$501 - $1,000
$1,001 - $5,000
$5,001 - $10,000
$10,001 - $20,000
$20,001 - $35,000
$35,000 +

8) Comment on Sales or Design Consultant

9) We would appreciate any additional thoughts, ideas of change, and areas for improvement